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PCU’s proprietary claim management system affords us the ability to service large contracts with a speed and efficiency that many other companies can only dream about. Since March 1, 2015, we’ve served over 250,000 customers, paid over 1 million claims to 7,000 healthcare providers with an accuracy rate of 99%. These results are simply unmatched in today’s international insurance market. But claims management is only part of the equation. The PCU service group consists of four divisions that coordinate all aspects of our customer’s experience.
Clinical Services
An experienced and dedicated staff of medical clinicians whose sole purpose is to facilitate access to appropriate health services to assure quality outcomes for PCU customers.
Customer Service
Using the latest communications technology, our customer service professionals provide answers to your questions from Indianapolis, Indiana – not some far off location somewhere around the world. Whether you are communicating via email, phone or chat you will find our staff friendly, responsive and compassionate.
Provider Relations
PCU builds and manages relationships with healthcare providers who fulfill our customer’s needs in the U.S. by matching geographic and demographic profiles with quality healthcare providers. We support our international travelers and expatriates through a growing network of global providers and transportation services.
Claims Processing
Our proprietary system allows us to receive, reprice, adjudicate and pay claims electronically, with minimal human intervention. And we turn around claims quickly. Through every step of the process our customers and providers have access to the status of their claims on a custom portal provided by PCU. Transparent, accurate and fast.
What can Point Comfort Underwriters do for your business or government agency? Email PCU today at service@pointcomfort.com or call toll-free +1.317.210.2010.
